Client Experience

Delivering an outstanding photography client experience is crucial for success and growth. Whether you're managing a well-established photography business or just starting out, exceptional customer service should be your cornerstone. Creating a personal connection with your clients will make them feel valued and appreciated.

Think about a time when you were in a retail store, and the staff went above and beyond to meet your needs. Such experiences leave a lasting impression and often make you want to share them with friends and family.

One simple yet powerful way to impress your clients and add a personal touch is through handwritten notes.

Boost Your Customer Service with Handwritten Notes

Receiving a handwritten card is a rare and cherished experience. Sending one to your clients at special moments demonstrates your genuine care for them. It's not just about making a sale; it's about building a meaningful relationship.

Here are some occasions when you can send a handwritten note to your clients:



• Referral Thank You: When someone sends you a referral, show your appreciation with a handwritten thank you note.
• Birthday Greetings: Remembering a client's birthday with a card can make a big impact, showing you care about them beyond business.
• Anniversary Wishes: Send a handwritten note to past wedding clients on their anniversary. If you photograph families or other events, this thoughtful touch can encourage repeat business.
• Post-Session Thank You: Personally thank your clients after their session, letting them know how much you enjoyed working with them.
• Large Purchase Appreciation: Express your gratitude to clients who make significant purchases, showing your appreciation for their support.

Using ShootQ, you can easily keep track of these special dates and incorporate note-writing into your workflow as a reminder.

Simplify the Process with Tools

If the idea of writing a handwritten note for every client seems overwhelming, especially if you have a high volume of sessions, consider using tools like Simply Noted. They offer authentic pen-written notes that you can create and send to your clients. Simply upload a list of names and addresses, type the text for your note, select a handwriting style, and their machines will handle the rest.

Canva is another excellent option for designing custom cards. You can create beautiful designs and add a quick handwritten note for a personal touch.

Do you send handwritten notes to your clients? Share your experiences and tips with us!